Kids
General provisions
These conditions are valid only between the company COB INDUSTRIES, Proizvodnja d.d.– Prvomajska ulica 37 – SI-5000 Nova Gorica – Slovenia
P.I SI29091771 hereinafter referred to as “COB” and any person who makes online purchases on the website http://activechair.eu/ hereinafter referred to as “CUSTOMER”. These conditions may be subject to modifications, the date of placing on line is equivalent to the date of entry into force.
These general conditions govern purchases made on the site http://activechair.eu/, in accordance with articles 50 and following of Legislative Decree n. 206 of 6 September 2005, Consumer Code, section II of chapter I of the third Title of the Third Part, to which reference is made as provided for by art. 60 of the Consumer Code.
ARTICLE 1 – Object of the contract
With these general conditions of sale, COB sells and the CUSTOMER remotely purchases the tangible movable property indicated and offered for sale on the site http://activechair.eu/. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address http://activechair.eu/ and placing a purchase order according to the procedure set forth on the site itself.
ARTICLE 2 – Conclusion and effectiveness of the contract
1. The sale will be considered concluded with the sending by COB to the CUSTOMER of an e-mail confirming the order. The e-mail contains the details of the CUSTOMER and of the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.
2. COB undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the real product may occur. Furthermore, the photographs of the products presented on http://activechair.eu/ do not constitute a contractual element, as they are only representative.
3. COB undertakes to deliver the goods within 30 days starting from the day following that of the order confirmation by the CUSTOMER.
ARTICLE 3 – Availability of products
1. The availability of the products refers to the one present at the moment in which the CUSTOMER consults the product sheets; this must in any case be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to others before the order is confirmed.
2. Even after COB has sent the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this eventuality, the CUSTOMER will be promptly informed and will be able to decide whether to accept delivery of only the available products or request the cancellation of the order by communicating it via e-mail to customer service.
ARTICLE 4 – Methods of payment
1. Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the site http://activechair.eu/ and by bank transfer. For payments made by credit card, if the unavailability of a product is detected after the registration of the order and the reservation of the amount on the card, COB will undertake the necessary measures with the payment operator to reverse the transaction relating to the goods not available. The actual charge of the amount of the order will take place only when it is complete and ready for shipment.
2. The communications relating to the payment and the data communicated by the CUSTOMER when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
ARTICLE 5 – Prices
1. All sales prices of the products displayed and indicated on the website http://activechair.eu/ are expressed in Euros and include VAT.
2. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.
3. The CUSTOMER accepts COB’s right to change its prices at any time; however, the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and confirmed in the e-mail sent by COB as confirmation of the acquisition of the order.
ARTICLE 6 – Right of withdrawal
1. In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty within a period of 14 days, starting from the date of delivery of the products.
2. If the CUSTOMER decides to exercise this right, the goods must be returned intact, in the original packaging, complete in all its parts (including packaging and correctly completed return form) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, COB will refund the amount of the products subject to withdrawal in the shortest possible time and in any case within a maximum period of 30 days. The goods must be returned to COB INDUSTRIES, Proizvodnja d.d.– OIC HRPELJE, 6 – SI6240 Kozina – Slovenia
3. In case of receipt of products that do not comply with the orders or are defective, the CUSTOMER must notify it, as required by art. 132 of the consumer code, by e-mail to COB customer service specifying if you want to replace the item or if you want a refund within 2 months of discovering the lack of conformity, COB reserves the right to verify the non-conformity disputed conformity and in the event of confirmation, will arrange for the shipment of the replacement goods or refund with re-credit to the card used by the customer for the purchase.
ARTICLE 7 – Product warranty
All the products presented on the site http://activechair.eu/ benefit from a contractual guarantee whose duration is mentioned on the product data sheets of the articles and in any case from the legal guarantee of 60 months for lack of conformity on the metal system and 24 months for lack of conformity for textile accessories, in accordance with current legislation. To use the warranty assistance, the CUSTOMER must keep the fiscal document.
ARTICLE 8 – Method of delivery
1. The products will be delivered by express courier to the address indicated at the time of the order.
2. For each order placed on the site http://activechair.eu/, COB issues a fiscal document for the material shipped.
ARTICLE 9 – Liability
1. COB assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even when dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the times established by the contract.
2. The availability of each item is only indicative, has no contractual nature and the seller cannot be held liable in the event of unavailability of one or more products.
ARTICLE 10 – Access to the site
The CUSTOMER has the right to access the site to consult and make purchases. No other use, especially commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of COB and are protected by intellectual property law.
ARTICLE 11 – Cookies
The website http://activechair.eu/ uses “cookies”. Cookies are electronic files that record information relating to the CUSTOMER’s browsing on the site (pages consulted, date and time of consultation …) and which allow COB to offer an increasingly personalized service to its customers.
ARTICLE 12 – Integrity
These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 13 – Applicable law and competent jurisdiction
These General Conditions of Sale are subject to the law in the European Community. Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
Shipping and Returns
Orders are processed and parcels are dispatched from Monday to Friday from 8:30 to 16:30 GMT+1 (except recognized public holidays).
http://activechair.eu/ shipments are insured against theft or damage; in the event that you receive a clearly damaged package, we invite you not to collect it and leave it with the courier.
The insurance cover lapses once the delivery has been picked up.
The cost of shipping will be calculated for each order placed.
Delivery to one of the COB points of sale is free (PickUp at Store, available for payments in cash, by debit/credit card or by bank transfer)
RETURNS
1. In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty within a period of 14 days, starting from the date of delivery of the products.
2. If the CUSTOMER decides to exercise this right, the goods must be returned intact, in the original packaging, complete in all its parts (including packaging and correctly completed return form) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, COB will refund the amount of the products subject to withdrawal in the shortest possible time and in any case within a maximum period of 30 days. The goods must be returned to COB INDUSTRIES, Proizvodnja d.d.– OIC HRPELJE, 6 – SI6240 Kozina – Slovenia.
4. In case of receipt of products that do not comply with the orders or are defective, the CUSTOMER must notify it, as required by art. 132 of the consumer code, by e-mail to COB customer service specifying if you want to replace the item or if you want a refund within 2 months of discovering the lack of conformity, COB reserves the right to verify the non-conformity disputed conformity and in the event of confirmation, will arrange for the shipment of the replacement goods or refund with re-credit to the card used by the customer for the purchase.
The return is free if made by hand in one of the COB stores.
The costs for returning the products will be borne by the customer who will totally take care of the return shipment.
Once we have received the returned goods and verified the integrity of the products, we will issue the refund within 10 working days:
Through the DISCOUNT COUPON of the value of the returned goods, the discount coupon has no expiration date and can be used on a new purchase and will also benefit from free shipping costs.
It must be used entirely in a subsequent purchase (it is not a declining credit that can be used several times).
THE DISCOUNT COUPON WILL BE PROVIDED TO YOU ONLY AFTER RECEIPT OF THE INTACT RETURN AT OUR OFFICE. Shipping costs are free only for Italy, or we will issue a REFUND
Returns for non-EU countries are not available.